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Int'l Students Office

International Students Office Contact Information

The following are recommendations about how to interact with us:


1.Graduate Students: Ms. Christine

2.Bachelor Students, Language Students and Exchange Students: Mr. Matt

3.Students Recruitment:Mr.Howard;Ms.Christine;Mr.Matt

Please include your name, student number in all correspondence. Brief questions may be addressed via email.


IAO office hours are Monday through Friday from 8:30 a.m. to 5:00 p.m (Lunch Break is from 12pm to 2:00pm). Every advisor has one day to accept student communication face to face per week. Please see the schedule as below. To meet with an advisor when he/she is not on duty, you must make an appointment in advance ONLY by calling, text message or we-chat. Appointments are not made by email. ALWAYS bring your passport with you to every IAO appointment.




Office Tel.



(Office Hours)

Matt Huang


RM425, Administrative Building, Xipu Campus


(Office Hours)

Christine Ni



RM425, Administrative Building, Xipu Campus


If you have a serious personal crisis that requires immediate attention, you should call (not email) the advisor to get attention or response. Email may not be checked daily during busy times of the year.

If you need a certificate, to update your personal information in our system or any other assistance, please feel free to contact and come to the International Students Service Center ( RM427, Administrative Building, Xipu Campus) during the work hours.  It is advised that you consult at Service Center first.

Student Assistant:

Joyce Tan




ISO Website:

ISO's mailing address is:

International Students Office,Southwest Jiaotong University,RM425, Administrative Building,Western Hi-tech Zone,Chengdu, Sichuan 611756, P.R.China

Processing times:

Do not wait until the last minute to request or process documents. Allow instant service such as residence permit documents, common certificate. Allow three business days for an advisor's signature on any kind of form.  Allow more than one week for the preparation of complicated documents or reports such as graduation certificate, transcript, delayed scholarship and etc.. The advisor at the ISO will inform you when you may return to pick up the document. If there is any mistake regarding the information given by student, the student will be responsible for the consequences. If you do not allow enough time for processing, you will be asked to leave a self-addressed, stamped envelope and we shall mail the document to you when it is ready.

Last Updated On: Oct. 10, 2015

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International Students Office Southwest Jiaotong University RM425, Administrative Building Western Hi-tech Zone Chengdu, Sichuan 611756, P.R.China

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